Is there a minimum order?
No minimum order. We charge a delivery fee instead. (see below)
How much is your delivery fee?
We charge by area. Please check the table below.
What if my area is not listed?
Check the closest area and use it as a base delivery fee.
Do you charge extra fees?
We charge $2 extra shopping fee per store and $2 for heavy items like 2o-30 kgs rice
When will I receive my order?
Rooty hill area are delivered daily. For other suburbs, please check the delivery table.
What if I want to order other items?
Rooty Hill Fresh Food Market is a one-stop shop that offers thousands of varieties. We charge an extra $2 shopping fee for other nearby stores. (eg Mix n Match, Seafood Market, Kamayan etc)
How do I make a payment?
You will receive your actual shop invoice upon delivery, and we will generate your final invoice including instructions on how to do cashless/digital payment.
Do you charge extra for the items?
No, we only charge a flat rate delivery fee (including shopping). You will receive the actual receipt from the store without any mark-ups.
Can I ask the shopper to buy me items from another store?
For Seafood and Mix n Match, we only charge $2 per store with NO LIMIT on a number of items.
For other stores, we charge a $2 shopping fee. An additional $2 waiting fee applies if shoppers have to wait for more than 15 mins for items to get ready.
Is there a cut-off time?
You must place your order before 6pm for it to get processed on your delivery day
Why I can’t order more than 15 items of Dry Goods?
Good question! Due to high volume of orders and limited stock of goods we’ve limit dry goods to 15 products to cater more customers.
NO LIMIT for VEGGIES, MEAT, SEAFOOD, FROZEN and MIX N MATCH
I have a question about my bill, who do I contact?
Please contact us on Facebook so we can assist you with your invoice or complaints. PLEASE DO NOT contact your shopper or driver.
|Next Day (Except Saturday)||Bungarribee, Doonside, Rooty Hill, Eastern Creek, Plumpton, Glendenning, Mt Druitt, Hebersham, Dharruk, Oakhurst, Hassall Grove, Bidwill, Blackett, Whalan, Minchinbury, Oxley Park||$ 10.00|
|Monday||Bella Vista, Norwest, Baulkham Hills, Winston Hills, North Rocks, Pennant Hills, Castle Hill, Cherrybrook||$ 16.00|
|Tuesday||Marsden Park, Riverstone, Schofields, Quakers Hill, Colabee||$ 13.00|
|Wednesday||Northmead, Westmead, Parramatta, Pendle Hill, Greystanes, Merrylands, Guildford, Auburn, Lidcombe||$ 17.00|
|Thursday||Penrith, Jamisontown, Glenmore Park, Orchard Hills, Jordan Springs, Cranebrook **LIMITED SLOTS**||$ 17.00|
|Thursday||Colyton, St Clair, Erskine Park, St Marys, Werrington, Lethbridge Park, Emerton, Cambridge Park **LIMITED SLOTS**||$ 15.00|
The Ponds, Stanhope Gardens, Parklea, Acacia Gardens, Kellyville, North Kellyville, Beaumont Hills, Rouse Hill
|Friday||Glenwood, Marayong, Blacktown, Lalor Park, Seven Hills, Prospect, Toongabbie||$ 13.00|
|Sunday||Horsley Park, Bossley Park, Abbotsbury||$ 15.00|
|Sunday||Cecil Park, Bonnyrigg, Cabramatta, Miller, Moorebank, Casula, Liverpool, Lansvale||$ 18.00|